ServiceNow

Discover how the world works with ServiceNow

ServiceNow organizations of every size, in every industry, put AI to work for people. It is built on a secure, task-based technology framework, integrating AI and machine learning. This enables seamless data flow across applications, departments, and existing systems, facilitating the automation, optimization, and modernization of work processes.

At Nouveau Labs, our expert teams help implement various modules of ServiceNow tailored to customers’ needs.

IT Service Management (ITSM)→ 
IT Operations Management (ITOM) → 
Security Operations (SecOps) → 
IT Asset Management (ITAM) → 
Customer Service Management (CSM) → 
HR Service Delivery (HRSD) → 
Governance, Risk and Compliance (GRC) → 
Field Service Management (FSM) → 

IT service management (ITSM)

ITSM is a powerful set of workflows and technologies designed to streamline the development, delivery, and management of IT services. By leveraging ITSM, businesses can significantly boost productivity, reduce costs, and enhance end-user satisfaction. This comprehensive system efficiently handles incidents, service requests, problems, and modifications, typically within an ITSM platform.

  • Now Assist for ITSM
  • Configuration Management Database (CMDB)
  • Digital product release
  • Knowledge management
  • Incident management
  • Change management
  • Predictive intelligence
  • Service operations
  • Workspace
  • Contract and renewal management
  • Service level management

IT Operations Management (ITOM)

The ServiceNow ITOM platform is designed to optimize cloud utilization and drive cost savings for your organization. By consolidating telemetry data from across your IT assets into a single system, ITOM provides valuable insights into your IT cloud, complex container-based infrastructure, logs, metrics, and events. With ITOM, you can boost IT productivity, streamline automated services, minimize failures, and reduce development costs.

  • Discovery
  • Service mapping
  • Configuration Management Database (CMDB)
  • Metric intelligence
  • Agent client collector

Security Operations (SecOps)

Simplify and automate threat and vulnerability management and response while reducing risks to your organization.

  • Security incident response
  • Vulnerability response
  • Security posture control
  • Threat intelligence security center
  • Configuration compliance
  • Performance analytics for security operations
  • Event management
  • Data loss prevention incident response

IT Asset Management (ITAM)

ServiceNow ITAM lowers costs, improves compliance, & increase service value. ServiceNow ITAM serves as a centralized database to identify areas where costs can be minimized, resources can be utilized more efficiently, compliance can be improved, security risks can be mitigated, and standardization can be achieved. On a single platform, automate the end-to-end lifecycle for software licenses, hardware assets, and cloud.

  • Software asset management
  • Hardware asset management
  • Enterprise asset management
  • SaaS license management
  • Asset management executive dashboard
  • Asset onboarding and offboarding
  • Contract and renewal management
  • Cloud cost management

Customer Service Management (CSM)

Elevate your customer service to new heights while managing operational expenses. Rapidly address issues and impress customers with AI-driven self-service. Equip your agents with up-to-the-minute data to enhance their efficiency and drive productivity.

  • Software asset management
  • Hardware asset management
  • Enterprise asset management
  • SaaS license management
  • Asset management executive dashboard
  • Asset onboarding and offboarding
  • Contract and renewal management
  • Cloud cost management

HR Service Delivery (HRSD)

Enhance workforce efficiency by providing a centralized platform for employees to access the support and direction they require. Cut down on expenses through AI-powered self-service and efficient case resolution.

  • Employee center
  • Employee journey management
  • Issue auto resolution
  • Case and knowledge management
  • HR agent workspace
  • Employee document management
  • Alumni service center
  • Employee relations

Governance, Risk and Compliance (GRC)

Implement a comprehensive strategy that enhances operational stability and minimizes potential risks. Drive initiatives to tackle regulatory and data protection concerns, business interruptions, third-party vulnerabilities, and digital security risks throughout your organization.

  • Improve business resilience
  • Gain real-time insights
  • Speed decision-making
  • Engage all stakeholders
  • Reduce costs

Field Service Management(FSM)

Cut down on field service expenses while boosting effectiveness. Simplify field service operations, fine-tune scheduling and dispatch, and enhance technician output using AI.

  • Field service marketplace
  • Schedule optimization
  • Field service contractor management
  • Planned maintenance
  • Capacity and reservations management
  • Inventory management
  • Field service multi-day task scheduling
  • Equipment scheduling
  • Field service crew operations
Read More →

ServiceNow Support & Automation

Our ServiceNow team is dedicated to delivering automation-driven solutions that enhance business processes and operational efficiency. As part of our ServiceNow support and development, we focus on:

End-to-End Process Automation & Orchestration

We specialize in automating business workflows using ServiceNow’s technical and client-side components, ensuring seamless process execution and optimization. 

Key Areas of Development

  • Backend Automation:

    Implementing Business Rules, Script Includes, Flow Designer, Notifications, and Scheduled Jobs to drive efficiency.

  • Client-Side Enhancements:

    Utilizing UI Policies, Client Scripts, UI Pages, and Widgets to improve user experience and interactivity.

  • Third-Party Integrations:

    Working extensively with external applications to automate and orchestrate complex business flows.

  • Custom Scoped Applications:

    Developing and enhancing tailored solutions to address unique business challenges.

Commitment to Innovation & Excellence

Through continuous improvements, proactive support, and strategic automation, we empower businesses to streamline their operations, reduce manual efforts, and enhance overall productivity. 

Unlocking your business potential

01

A solid team of business analysts, architects, senior and junior ServiceNow developers and
testers will ensure that the requirements are met with quality

02

Customer satisfaction is the main goal when working with various departments of the customer

03

A complete end-to-end solution is the guarantee

04

Operational efficiency and cost savings by automating routine queries and tasks

01

A solid team of business analysts, architects, senior and junior ServiceNow developers and
testers who will ensure that the requirements are met with quality

02

Customer satisfaction is the main goal when working with various departments and personnel from the customer’s end

03

A complete end-to-end solution is the guarantee

04

Operational efficiency and cost savings by automating routine queries and tasks

05

Accelerated content creation workflows, freeing up resources for strategic initiatives

06

Long-term strategic partnership for continual improvement and advancement

07

Gain a competitive advantage by harnessing the power of cutting-edge technology

05

Accelerated content creation workflows, freeing up resources for strategic initiatives

06

Long-term strategic partnership for continual improvement and advancement

07

Gain a competitive advantage by harnessing the power of cutting-edge technology

Related Case Studies

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