Dolphin CX

GenAI-enabled customer experience (CX) platform

Introducing DolphinCX Customer Experience Platform, the ultimate all-in-one solution for delivering exceptional customer experiences. With its AI-enabled, omni-channel, and video-enabled features, as well as self-service capabilities, DolphinCX empowers businesses to offer unparalleled interactive experiences to their clients. This integrated platform allows customers to customize their experience by choosing from a wide range of features, all at a competitive price.

Key features

Highly customisable, tailor made customer experience (CX) platform

  • Outbound Calling
  • Inbound Calling
  • Video Support
  • Call Transfer
  • IVR & ICR
  • Recording
  • AI-powered Search for Recordings & Group Chat
  • Real-time Call Monitoring
  • Call Summary
  • Analytics & Reports
  • Failover from Data Calls to PSTN Calls
  • Flow-based & NLP-based Virtual Agents
  • GenAI-based Virtual Agents
  • Agent Assist
  • Emotion Detection
  • Ticketing System & CRM Integration Support
  • Number Masking
  • Self-signup
  • Built-in Conferencing
  • N-way Calling
  • Movement across Chats & Calls
  • Movement across Virtual & Human Agents
  • Call ACD, Chat ACD
  • Click to Dial
  • Voice Mail
  • WhatsApp Integration
  • Virtual Numbers 

Why us

Technology evolution of customer experience

01

Ease of use & quick deployment

02

Converged “all-in-one” solution

03

Affordable

04

Secure & compliant

05

Contextualization of conversations

01

Ease of use & quick deployment

02

Converged “all-in-one” solution

03

Affordable

04

Secure & compliant

05

Contextualization of conversations

06

Remote work enablement

07

Omni channel support

08

Reporting & analytics

09

Virtual agents

10

Up to 40% savings in agent productivity

06

Remote work enablement

07

Omni channel support

08

Reporting & analytics

09

Virtual agents

10

Up to 40% savings in agent productivity

There is no better time than NOW.

Let’s talk…

And explore how we can help you elevate your business.