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Cognitive Robotic Process Automation

Digital transformation is all about increasing operational efficiency, user experience, and revenue generation. Many companies initiated business process offshoring to reduce their operations cost and increase profitability. The next step towards this goal is Robotic Process Automation (RPA).

11th Nov, 2017

About The Author

Ganesh S
Principal Consultant and RPA Expert,
Nouveau Labs, India


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Ganesh S

Cognitive Robotic Process Automation

Digital transformation is all about increasing operational efficiency, user experience, and revenue generation. Many companies initiated business process offshoring to reduce their operations cost and increase profitability. The next step towards this goal is Robotic Process Automation (RPA).

RPA Benefits

The expected outcome of RPA is FTE and operations cost reduction, increase accuracy, processing speed, and user experience. In the coming years we will see BOTS (Software Robots) doing jobs like Insurance claims processing, Expense approvals, Invoice processing, and many more. There are applications in IT (Information technology) support that leverages the automation concept that includes Server, and disk space monitoring, alerts, and other IT maintenance operations. Key areas of focus in the business process automation includes optical character recognition (OCR), BOTS, and cognitive functions. Many business processes have documents such as insurance claims, expense statements, and invoices as PDF, and images that get come into the business for approvals. At the present time these are largely done through human workforce. The documents are visually verified and operations performed on the backend systems like SAP, or other legacy processing applications.

Case Study – Intelligent expense approval RPA for a Big 4 Consulting Firm:
Expense Approval Process Flow


The automation scripts leverage OCR tools, RPA, and custom built AI engine to approve expense statements through automation and machine learning. The OCR scan the expense bill images, and PDF files to build digital data, and use the same to input into systems. RPA serves like a wrapper and workflow tool to do a series of business operations. Bringing in cognitive capability to RPA will improve the percentage of automation. The cognitive capability of the BOT include decision making, knowledge work, Machine learning, Natural language processing (NLP), and Chabot (machine conversation system). The stage is set for the next generation of BOTS that include high accurate OCR, and artificial intelligence along with reliable enterprise ready RPA tools.
Technology: OCR Tool: Omni Page, RPA Tool: UI Path,
Cognitive: Python Scripting

RPA Tool Market:
Demo Caption


Many vendors have come out with OCR tools such as Google vision, Microsoft, and Nuance Omnipage. There are also open source (free) tools like Tesseract OCR. RPA vendors have been busy releasing their software such as BluePrism, Automation Anywhere, UI Path, and a new cognitive RPA Workfusion. Microsoft cognitive services, Google, and IBM Watson are very focussed on AI that can be integrated into RPA. Workfusion RPA brings in an inbuilt virtual data scientist to do machine learning. Everest Group has placed Workfusion very high on vision and capability.

Conclusions
The industry is going to see a lot of momentum on cost cutting, and FTE reduction, through process automation. The technology is also ripe to provide solutions in this space.

Let us be your RPA Partner
For enterprises keen to expand their RPA footprint, selecting the right partner is crucial. At the heart of this decision lies key criteria, ranging from a provider’s TCO, manageability, innovation quotient etc.

Total Cost of Ownership

Our solutions are based on proven toolset that are low on licensing cost, and approach is an outcome based billing strategy. We grow if you benefit.

Innovative Partners

We have built numerous reusable components including OCR, RPA use cases, and AI integrations. This gives the ability for our customers to go to market quickly.

Increased Manageability

We provide end to end RPA services and take responsibility similar to managed services. Provide schedule, budget and quality assurance. This is possible through our proven governance and delivery management strategy.